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Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.

Processing Time

Before the shipping, please allow us 1-2 business days for processing your order, timing depends on the actual situation(Public Holidays/Weekends excluded)
Processing time may be delayed if your shipping address is questionable and your order is flagged as a risk (we use this additional time to help ensure the security of your credit information). We may require proof of identification for the billing information received.

Free Shipping Time（Estimate）

We provide free shipping worldwide on all orders.
5-8 days (According to different countries, the transportation time is different)

Remote areas and remote areas

Some remote areas may require additional charges. The specific cost depends on the standards of various courier companies. We cooperate with many logistics companies around the world, each company has different standards for remote locations. If it is found to be a remote address, the logistics company will notify us before the shipment. So there is no way for us to inform customers before the payment. We will contact you if your address belongs to remote area.

When will I receive the Tracking Information?

Once the item has been shipped, we will send you an email regrading the order details. Please check your order details and help confirm there is no error.

An email regarding your shipping information will be sent to you within 2 days. In the email you will find the tracking number for your item. If you do not receive the email, please contact customer service .

Track your parcel

We recommend that you register an account on our website to keep track of your order.
Parcel Tracking Site: https://www.17track.net/en. (It usually delays 1 - 3 days to sync the tracking information before uploading to the internet.)
Friendly Reminder: If you do not live in a secure location please be wise about the shipping method you chose as standard mail couriers will not require a signature and packages will be left and any "secure" location deems fit to the mail carrier. We are not responsible for the incorrect address entered by you as the customer.A restocking fee will be charged if you do not claim your item and it is returned. The charge will be 10% of the total charge per item.

Taxes and Duties

Your order may be subject to customs or import duties that are charged once the parcel reaches its destination country. Legally these charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges and cannot tell how much the cost would be, as customs policies and import duties vary widely from country to country.
Customs duty is charged as a percentage of the total value of the goods. The duty rate percentage depends on the country the package is being sent to, but on average is between 3% and 9%. We have no control over the charges which is why we cannot include them in the cost of the item, or within the postage costs. We generally try to reduce the declared value of the package to reduce taxes and fees, but you may still need to pay a small amount of customs fees.
If you have any questions, please CONTACT US.

FAQ:
 
How will my item be shipped?
We will choose the carrier we think is best for our customers to deliver products.

Is there any shipping fee?
We offer free fast shipping on orders worldwide.

Can the delivery address be changed after the package is shipped?
Please contact us, if you really need to change, we will try to help you make changes to shipments as possible.

What do I need to do when I receive a product that is different from what I ordered?
Please contact customer support at our email.

I ordered more than one item. Will they be delivered simultaneously?
We try to ensure that all your items arrive at your hands at the same time. Sometimes our products are not always sent together because different shipping options are available, depending on the product. Once the item has shipped, you will receive a shipping notification email.

If you have any questions or purchase a larger quantity please contact us feel free, our email is services@iyinauto.com.

At IYING, we prioritize your satisfaction. Our returns and warranty policy is designed to make your shopping experience worry-free.

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. If 30 days have gone by since the delivery day, unfortunately, we can’t offer you a refund or exchange.  Please make sure to contact us by email at services@iyinauto.com on time.

*Please note that for orders without discount codes, we can only refund the price difference within 24 hours due to changes in promotions.

*If you need to cancel your order 12 hours after payment, we will need to charge a $15 shipment handling fee to cover the warehouse's manual handling fee for the package.

Please make sure you have a clear understanding of the shipping time and related product information. If the refund is caused by customer, we will charge a $15 order processing fee.

Due to the complexity of international transportation, please confirm the product information carefully before ordering. If it is not a product quality problem, we do not accept unreasonable returns and refund requests.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Return Process

• To start a return, you can contact us at services@iyinauto.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
• To be eligible for a return, your item must be in the same condition that you received it, or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
• If you decide to return an item, we will deduct a $35-$50 restocking fee from the amount you have paid if we didn't make mistakes with your order.
• Any item that is returned more than 15 days after delivery will be eligible for a $35-$50 restocking fee.
• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 
• Refund or exchange: when we receive your return/exchange, we will inspect the item within 3-5 working days and then provide a replacement for an exchange or issue a refund.

Refund or Exchange

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and debit the refund too.

Note: we only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at services@iyinauto.com.

Order Cancellation

We can cancel the order for you if you contact us within 24 hours of your purchase. If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full amount.
Orders can't be canceled once the parcel is shipped out.